FAQs
Product FAQs
Can I store the kimono directly in the drawer?
It is highly recommended that you wrap your kimono in tatoushi paper (traditional Japanese washi paper) before storing it in the drawer. This helps protect the fabric from dust, humidity, and discoloration.
What are tatoushi paper & kimono hangers?
Tatoushi Paper
Tatoushi paper is a unique wrapping paper for kimono, essential for preserving your garments in pristine condition. It helps prevent dust, moisture, and discoloration, ensuring your kimono remains in top shape for years.
Kimono hanger
A kimono hanger is a specially designed hanger used to store and maintain kimonos properly. Unlike regular clothing hangers, it is crafted to preserve the shape and fabric of a kimono without causing wrinkles or damage.
Should I use mothballs or insect repellents?
While the natural properties of paulownia wood help deter insects, using mothballs or insect repellents can provide additional protection. However, avoid placing them directly on the fabric.
Please let me know how long it takes for delivery after ordering.
We offer two product categories, each with different shipping timelines:
- Standard Products (In-Stock): Ships within 1–2 weeks
- Standard Products (Out of Stock): Ships as soon as manufacturing is completed (please get in touch with us for availability).
- Made-to-Order Products: Ships within 1–2 months
*Note:* Orders placed during holidays or extended breaks (e.g., New Year's, Golden Week) may take longer to process.
What is a kotatsu, and how do you use it?
A kotatsu is a traditional Japanese heating table with a small heater installed underneath and a special blanket draped over the top. When you place your legs under the blanket, the heater warms the space, keeping you cozy even during the coldest winter days. In warmer seasons, you can remove the blanket and use it as a regular table.
Can I purchase the kotatsu table and the blanket separately?
The kotatsu table and blanket can be purchased separately.
What voltage does it support?
The unit operates on 100 V, 50/60 Hz. If you are using it in a region with a different voltage (such as North America or Europe), please use a compatible transformer.
Can the heater unit be removed?
The heater unit is removable. Its dimensions are approximately 290 × 290 × 50 mm (11.4 × 11.4 × 2 inches).
How long do the light bulbs last? If one burns out, how should it be replaced?
The LED lifespan is approximately 40,000 hours, which averages about 10 years of use. If a bulb burns out, the entire dedicated unit will need to be replaced. In that case, please get in touch with Okawa Furniture.
The shape of the power plug follows the standard of which country?
The power connection utilizes a USB terminal, with a cable length of approximately 92.5 inches (235 cm) from the terminal to the bulb.
Is assembly required? Is an instruction manual provided in English?
No assembly is required. An instruction manual with a simple English translation is included.
Can the table size be customized?
Yes, the table size can be customized to your preference (with some limitations). If you would like customization, please don't hesitate to contact us through our Contact Us page.
Does the table require assembly? Is an English instruction manual included?
For delivery, some products may arrive with the legs detached. Attaching the legs can be done easily with tools or by hand. A simple English instruction manual will be included.
Does the care method differ depending on the type of finish?
Care instructions by finish:
Urethane Finish:
Maintenance-free for daily use. Wipe with a well-wrung damp cloth. Be sure to wipe up water quickly, as prolonged contact may leave stains.
Oil Finish:
For everyday care, use a dry cloth or a well-wrung damp cloth to remove dust or dirt. Water drops may cause ring stains, so please take care. To prevent wood from drying and cracking, apply furniture oil periodically to maintain its condition.
Unfinished Wood:
Care is the same as an oil finish. Since the wood is untreated, it is more sensitive to dirt and moisture. However, stains can be removed with light sanding, and you may also maintain it with a furniture oil of your choice.
Will the chair arrive fully assembled, or is assembly required?
The chairs are delivered fully assembled.
Can the seat height be adjusted?
Since they are made of solid wood, they do not have adjustable height mechanisms. However, if you would like the seat height customized, we can make adjustments before shipping. If you are unsure about your size, please don't hesitate to contact us.
Is there a table-and-chair set available for purchase?
We apologize, but table-and-chair sets are currently unavailable. That said, Okawa Furniture offers a wide variety of tables; please take a look at our Table Collection to find the perfect match for you.
Is natural wood used, and is the surface smooth?
All of our chairs are crafted from natural wood. Each piece is carefully hand-sanded by our artisans, resulting in a smooth surface and a beautifully refined finish.
Are wall-mounting brackets included?
Wall-mounting brackets are not included. Installation should be carried out by the customer.
Does the mirror surface reflect clearly without distortion?
The mirror surface reflects clearly without distortion.
How heavy is the mirror, and can I install it myself?
The weight varies by size (slight differences may occur depending on the wood type):
- 60 × 50 cm: approx. 6 kg (about 13 lbs)
- 110 × 60 cm: approx. 15 kg (about 33 lbs)
- 120 × 90 cm: approx. 30 kg (about 66 lbs)