Buying Japanese Furniture from Abroad – No Worries
Buying furniture from another country can feel a little challenging.
“Will it arrive safely?”
“What if it gets damaged?”
“Is it okay to buy large and heavy furniture from overseas?”
These concerns are completely natural. That is why we focus on removing them one by one.
Support That Works with Your Time Zone
We respond to inquiries during our business hours in Japan: 9:00 – 17:00 (JST).
This corresponds to:
- U.S. East Coast: 20:00 – 4:00 (previous day)
- U.S. West Coast: 17:00 – 1:00 (previous day)
- Europe (London): 1:00 – 9:00
- Singapore: 8:00 – 16:00
In other words, we are available during your evening hours, when you are more likely to have time to ask questions.
We believe peace of mind comes from being able to reach us when you need us.
These are our real-time support hours.
For messages received outside these hours, we will respond on the next business day in Japan.
Proven Experience in International Delivery
Shipping furniture internationally can feel uncertain, especially because of its size and weight.
At OkawaFurniture.com, we work with trusted carriers such as UPS and EMS, and have delivered many pieces of furniture overseas.
In 2025, we delivered a full container of furniture to a private residence in California.
Because this was a large-volume delivery, we also provided in-home placement and packaging removal for that project.
*Please note: In-home placement and packaging removal are normally available only within Japan. For international orders, special arrangements may be possible depending on order size and delivery conditions.
This is not something we are doing for the first time. It is something we have built through real experience.
Ready to Use Upon Arrival
Many furniture products require assembly after delivery.
However, most items from OkawaFurniture.com are delivered fully assembled.
You do not need tools or complicated instructions. You can start using your furniture immediately after it arrives.
Real Customer Reviews
OkawaFurniture.com has been operating an online store specializing in Japanese-made furniture in Japan since 2006.
Over the years, we have served many customers domestically. Here are some of their comments.
Original Review (Japanese):
English Translation:
I had previously purchased the same item for my son and was satisfied with both its size and usability, so this time I bought it for my daughter.
Since her room isn’t very spacious, I was worried it might be a bit too big, but it turned out to be just the right size.
Personally, I don’t like drawers with slides (because I’ve had them break a few times).
I was looking for a chest of drawers where not all the drawers had slides, but it seems there are almost no such products available these days.
Even if there are, they tend to be small, child-sized versions.
I felt there could be a wider variety of sizes, but perhaps there isn’t much demand for models without slides.
I may be in the minority, but there might be other consumers who feel the same way, so I hope you’ll continue making these in the future.
Original Review (Japanese):
English Translation:
I was looking for a counter to use in my new home when this product with a stainless steel top caught my eye. It was well over my budget, but after some deliberation, I’m glad I went ahead and bought it.
They handled everything from attaching the legs and setting it up to clearing away the packaging materials, so all I had to do was install the drawer handles myself—it was incredibly simple and hassle-free.
I haven’t used the product yet, but it feels sturdy and I think it’s a great piece.
The email correspondence with the store after I placed my order was also handled with great care and professionalism, which I really appreciated.
*Placement and packaging removal services are available only within Japan.
These reviews are from customers in Japan, but our approach to service remains the same for customers overseas.
If Something Happens, We Are Here
Even with careful preparation, international shipping can never be completely risk-free.
That is why we focus not only on prevention, but also on how we respond if something happens.
We carefully review each situation and provide the best possible solution.
Instead of worrying, we want you to feel confident that you will be supported.
Peace of Mind After Purchase
In international shopping, the real concern often begins after the purchase.
Will it arrive safely?
Will it be easy to use?
Can I get support if needed?
We think about all of these moments, not just the checkout.
We are here not only until you buy,
but also after your furniture arrives.
